General Terms and Conditions (GTC) for www.private-lane.de

1. general

1.1 These General Terms and Conditions (GTC) apply to all services offered by Private Lane Chauffeurservice (hereinafter referred to as the “Provider”) on the website www.private-lane.de (hereinafter referred to as the “Website”).
1.2 By using the website and booking our services, you accept these GTC in full. Deviating terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.

2. benefits

2.1 The Provider offers premium chauffeur services for the individual transportation of persons. Services include airport transfers, city-to-city transfers, hourly bookings and customized driving services.
2.2 All services are provided in accordance with the information on the website and the specific agreements with the customer.

3. booking and conclusion of contract

3.1 Services can be booked via the website, by telephone or by e-mail. The customer receives a booking confirmation by e-mail, which constitutes the conclusion of the contract.
3.2 The Provider reserves the right to refuse booking requests, in particular if they do not meet the Provider’s requirements or if availability is not given.

4 Prices and terms of payment

4.1 The prices for the services are not subject to a tariff scale and depend on various factors such as the distance, the waiting time, the travel time and the customer’s additional requests. The individual prices are agreed at the time of booking.
4.2 Payment can only be made by bank transfer, card payment on site or cash payment. 4.3 Invoices are due immediately and payable without deduction.
4.4 The customer is liable for grossly negligent or willful damage to the vehicle. Should the vehicle become grossly soiled, a cleaning fee of 50 euros will be charged.

5 Cancellation and changes

5.1 The customer may cancel or amend bookings in accordance with the following cancellation conditions:

Cancellations free of charge are possible up to 24 hours before the agreed pick-up time.
In the case of cancellations less than 24 hours before the pick-up time, the customer will be charged 15% of the agreed costs.
Cancellations 15 minutes or less before the pick-up time will incur a cancellation fee of 100% of the agreed costs.
Goodwill arrangements are possible in individual cases.

5.2 Cancellations and changes must be made in writing by e-mail.
5.3 If there is a delay in the pick-up time, this must be communicated immediately. In this case, the waiting time will be charged, with a calculated waiting time of 15 minutes. If the transport order is delayed by more than one hour due to this waiting time, the driver can cancel the transport order without recourse if there are already follow-up orders and the provider is free from any recourse claims by the customer. The service already performed will then be invoiced.

6 Obligations of the customer

6.1 The customer is obliged to provide all relevant information for the performance of the service in good time and in full.
6.2 The customer must ensure that he or the person to be transported complies with the agreed pick-up time and pick-up location. The provider must be informed immediately of any delays.

7 Liability and limitation of liability

7.1 The provider is liable for damages caused by intentional or grossly negligent behavior within the scope of the statutory provisions.
7.2 The Provider shall only be liable for slight negligence in the event of a breach of material contractual obligations and limited to the typically foreseeable damage.
7.3 The Provider is not liable for delays or service failures caused by force majeure or other unforeseeable events.

8. data protection

8.1 The provider collects, processes and uses the customer’s personal data only within the framework of the statutory provisions and in accordance with the privacy policy on the website. 8.2 The customer has the right at any time to obtain information about the personal data stored about him and to demand that it be corrected or deleted.

9. final provisions

9.1 Amendments and supplements to these GTC must be made in writing. This also applies to the waiver of the written form requirement.
9.2 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
9.3 The law of the Federal Republic of Germany shall apply. The place of jurisdiction is, as far as legally permissible, the registered office of the provider.